Refund Policy
STRUV offers a 7-day refund window for eligible purchases. This policy explains when a refund may be requested, how refund requests are reviewed, and the conditions that apply to digital software access and related offers.
1. Refund Window
Refund requests for eligible STRUV purchases must be submitted within 7 calendar days from the original date of purchase.
Requests submitted after the 7-day window has passed are not eligible for refund consideration unless otherwise required by law.
2. Eligible Purchases
Unless otherwise stated on the specific offer page, this refund policy applies to standard digital purchases made directly through STRUV checkout, including qualifying launch offers or access purchases made through the public STRUV website.
If a specific offer states different refund terms at checkout, those stated terms control for that purchase.
3. Non-Refundable Situations
Refunds may be denied in situations including, but not limited to:
- Requests made after the 7-day refund period.
- Abuse, fraud, chargeback threats, or attempts to exploit the platform or refund policy.
- Violations of STRUV Terms of Service or misuse of the platform.
- Purchases where a different no-refund or modified refund condition was clearly disclosed at checkout.
- Duplicate refund attempts for the same purchase.
4. Digital Product Nature
STRUV is a digital software product. Once access is granted, onboarding is delivered, or platform use begins, certain parts of the value have already been provided immediately.
Because of that, refund requests are reviewed with the understanding that digital access is not the same as returning a boxed item to a store. Software is not a toaster. You do not put it back on the shelf and act like nothing happened.
5. How to Request a Refund
To request a refund, contact STRUV through the public contact page within the 7-day refund period and include enough information for us to identify your purchase.
At a minimum, include the name used at purchase, the email address used during checkout, and a brief explanation of the request.
6. Review Process
Refund requests are reviewed based on purchase timing, account status, usage activity, compliance with platform terms, and the circumstances of the request.
Submission of a refund request does not automatically guarantee approval.
7. Approved Refunds
If a refund is approved, it will generally be issued back to the original payment method used during checkout, subject to payment processor timing and any normal banking delays.
Once approved, processing time can vary depending on the payment provider and the financial institution involved.
8. Access After Refund
If a refund is issued, STRUV may revoke or terminate access to the related product, account, launch offer, bonuses, add-ons, training, or associated platform benefits connected to that purchase.
9. Chargebacks and Payment Disputes
Initiating a chargeback or payment dispute without first contacting STRUV for support may result in account suspension, access termination, or refusal of future service where permitted by law.
If something is wrong, come talk first. Going straight to a chargeback when support could solve it is the business version of lighting the kitchen on fire because the microwave beeped.
10. Policy Updates
STRUV may update this Refund Policy from time to time. Revised versions become effective when posted unless otherwise stated.
Continued use of STRUV after an updated policy is posted constitutes acceptance of the revised policy.
11. Contact
If you have questions about this Refund Policy or need to request a refund within the 7-day window, use the STRUV contact page on the public website.